Our room was superb. From our room we had a view of the port. The in room hot spring bath was a real winner!! As it was our first time, was easier for my kids to have our family privacy than in the public bath. The stone sauna that they have is a gem! If only I found it earlier! Being in there really helped my tired muscles from all the walking. Room was spacious and we got to have both the western beds as well as the tatami mattresses to experience both. Family agreed that the tatami mats was very comfortable and we got the best night sleep on those. The Japanese dinner and breakfast was delicious and pretty as a picture. Was definitely a treat. Staff were extremely helpful and assisted even with giving advice for other tourist attractions and travel. Would definitely go again
Vanessa
december 2023
amazing hotel with exellent service. we had a big suite with a private onsen and traditional living area with tatami floors. soaking in the onsen with a view of the city was the ideal way to unwind after a long train ride from tokyo. breakfast was amazing, serves in a private booth and consisted of a lot top quality local products. staff was very friendly and helpful. the hotel was very modern with beautiful classical elements.
Jeroen
april 2023
The customer service is top notch, the willingness to help on any request or requirement you might have. They were absolute legends, and even though I have tattoos they accomodate a time after midnight for me to enjoy the hot springs. The food was Michelin star quality love it to the core and really focus on local produces.
Luis
juni 2024
Good location with tram station nearby. Nicely presented breakfast and dinner, with a private room for the five of us and dedicated staff to serve us. We didn’t expect to have one massage included in our package. We enjoyed the massage. The Onsen in the room was comfortable.
Doris
mars 2024
Luxurious Brutalist modernist ryokan, Michelin 3 pagoda distinction holder (the Japanese ryokan version of 3 stars), lived up to its reputation, stellar service, private dining, fabulous food, oceanic urban view from the bath and so luxurious—photos cannot convey!
Juno
januari 2024
Exceptionally great onsen ryokan, staffs were very kind and attentive. Facilities were well maintained. I had a quiet and relax stay.
Vick
oktober 2024
Absolutely beautiful room and hotel. The hotel onsen was also very nice. We would highly recommend staying here if you are traveling to Hakodate.
Ari
juli 2024
This is a destination ryokan. Wonderful, sincere, kind and well-trained staff. The onsen in the suite is huge and wondrous (at 6'1", I could stretch myself out completely, albeit diagonally). Navigating the stairs are a bit of a challenge if you do not travel as light as the Japanese. The suite is enormous but there is a large tatami room for two adults to sleep w/ futon that is useless if you travel as a couple. However, the highlight are the meals. You absolutely must purchase the breakfast and dinner! It is fabulous!!! Reservations are required because you are served in your own "room" (just you and your party). The food is fantastic in every sense of the word. They try to include farm-to-table as well (the local small farmed rice was the absolute bomb).
Daven
oktober 2022
The public onsen was good. The meals were good. The staff were good, even when our bags were sent to another hotel, they helped us locate them and send them to us. Our meal service man was good, polite and service flawless
Toon
april 2023
Hot Spring on top floor, Sauna,cold plunge, outside bath with beautiful view. Welcoming tea and Japanese dessert was nice. Free drinks in refrigerator, snacks and coffee etc.. Received wonderful body treatment @Mahora Spa and product used was excellent.
Yasuko
augusti 2024